Probability Scores on a Forecast… Why Not Just Use Emoticons?
What is more serious, honestly accountable and credible: the ‘% likelihood to close’ or a smily-face? Personally I can’t see the difference. They both indicate much more about the mood of a sales person than they do about any customer’s intention to buy. Who can defend this thing as being a meaningful, high-quality metric?
CRM 2.0 – You can’t get there from here
CRM 2.0 can’t be successful until CRM 1.0 is revised enough to deserve high user satisfaction ratings